In a landscape of corporate buyouts & merges, incompetent call centers and automated responses, we’ve chosen to keep things simple. Real people, real accountability, and hands-on service that actually works.
If you’re currently importing goods into South Africa, you know the frustration: emails that go unanswered for days, being shuffled between departments, or worse – finding out about a customs delay after your shipment has been sitting for a week.
It’s a common problem – and it’s why more importers are moving away from big freight forwarders or clearing agents and choosing smaller, specialist clearing agents instead.
The Hidden Cost of “Big Name” Clearing Agents
Large clearing agents handle thousands of shipments monthly & while they have the infrastructure, they often lack something critical: the ability to treat your business as a priority rather than a case number.
Common frustrations include:
- Generic service with little room for customisation
- Difficulty reaching the same person twice
- Slow response times during critical clearance issues
- Rigid processes that don’t accommodate unique shipment needs
- Feeling like just another number in the system
The Pronto Clearing Difference: Boutique Service, Enterprise Results
At Pronto Clearing, we’ve built our reputation on being deliberately different. As a smaller clearing agent, we offer something the corporate giants can’t match: genuine partnerships with every client.
Agility That Keeps Your Supply Chain Moving
Smaller doesn’t mean less capable. It means more agile. When customs regulations change, when your shipment requires special handling, or when you need timeous support, we can pivot quickly without layers of bureaucracy slowing us down.
Is Pronto Clearing Right for Your Business?
If you’re currently importing into South Africa and experiencing any of these challenges, it might be time for a change:
- You can’t get timely responses from your current clearing agent
- You’re dealing with different people on every shipment
- Customs delays are becoming more frequent
- You need more flexibility than your current provider offers
- You want a partner who actually knows your business
Ready to Experience the Difference?
At Pronto Clearing, we don’t try to be everything to everyone. Instead, we focus on delivering exceptional service to importers who value responsiveness, expertise, and genuine partnership.
Whether you’re importing regularly or managing occasional specialised shipments, we have the experience and dedication to keep your goods moving efficiently through the global supply chain.
Contact Pronto Clearing today to discuss your import needs and discover how a smaller, more agile clearing agent can transform your supply chain experience.
info@prontoclearing.co.za
021 551 5692